Returns & Refund Policy

Returns & Refund Policy

Unroll Art

RETURNS

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, the item must be:

  • In the same condition as received

  • Unused and undamaged

  • In its original packaging

  • Accompanied by proof of purchase

To initiate a return, contact us at unrollart@gmail.com.
Once approved, we will send you a return shipping label and instructions on how and where to send your package.
Please do not send items back without prior confirmation — they will not be accepted.

Note: If you're located outside Spain, return shipping may take longer.

For any return-related inquiries, feel free to email us at unrollart@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon arrival. If the item is damaged, defective or incorrect, contact us immediately so we can resolve the issue.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g. beauty products)

  • Hazardous materials or flammable items

  • Gift cards

  • Sale items

If you're unsure whether your item is returnable, email us before proceeding.

EXCHANGES

The quickest way to get the item you want is to return the one you have. Once accepted, you can place a new order.

EU 3-DAY COOLING-OFF PERIOD

If your order is shipped within the European Union, you have the right to cancel or return it within 3 days without providing a reason.
The item must be in original condition, unused, with tags and packaging intact, and proof of purchase is required.

REFUNDS

Once we receive and inspect your return, we’ll let you know if the refund is approved.
If approved, we will issue a refund via your original payment method within 10 business days.

Please note:

  • Your bank or card issuer may take extra time to post the refund.

  • If it’s been more than 15 business days since your refund was approved, contact us at unrollart@gmail.com.